Privacy Policy yestowin

1. Scope and Application

This Privacy Policy applies to all services provided by yestowin, including the official website at yestowin.onl, mobile applications, and all related customer service channels.

This policy governs how yestowin collects, stores, processes and discloses your personal data when you use our online gambling platform. It applies to all registered users, website visitors, and any individual who interacts with yestowin through any medium.

2. Information Collected

In the course of operating the platform, yestowin collects several categories of information from users:

Personal Identification Information:

• Full name as stated on MyKad or passport
• Identity card number (MyKad) or passport number
• Date of birth for age verification purposes
• Current residential address
• Active mobile phone number
• Valid email address

Financial Information:

• Bank name and bank account number for withdrawal purposes
• E-wallet information (Touch 'n Go, Boost, ShopeePay) linked to the account
• Records of deposit and withdrawal transactions
• Cryptocurrency wallet address where applicable

Platform Usage Data:

• IP address and information about the device used
• Login records and session activity
• Game and betting history
• Account preferences and settings

All information collected is based on legitimate operational needs and the principle of data minimisation — we only collect what is strictly necessary.

3. Purpose of Data Collection

yestowin uses your personal data for the following purposes permitted under applicable law:

• Verifying your identity during account registration and the Know Your Customer (KYC) process
• Processing deposits and withdrawals securely through methods such as DuitNow, FPX, Touch 'n Go eWallet, Boost, ShopeePay and cryptocurrency
• Providing 24/7 customer support via live chat and email in Malay and English
• Preventing fraud, money laundering and suspicious activity on the platform
• Complying with legal obligations under the international licences held by yestowin
• Sending notifications related to your account, transactions and updates to the terms of service
• Improving the user experience based on platform usage patterns
• Managing the VIP programme and assessing eligibility for the 120% welcome bonus and other benefits

4. Sharing Information with Third Parties

yestowin treats the confidentiality of user data as a priority. We do not sell or rent your personal data to any party. However, in the following limited situations, information may be shared:

Payment Processors: Transaction information that must be shared with payment service providers such as FPX, DuitNow gateways, e-wallet operators and cryptocurrency exchanges to enable smooth processing of deposits and withdrawals.

Legal Authorities: Where required by court order, applicable law or a competent regulatory authority, yestowin will disclose the necessary information to the extent required by law.

Technical Service Providers: Technology companies that help operate the platform infrastructure, such as cloud service and cybersecurity providers, are subject to strict confidentiality agreements with yestowin.

In all data-sharing situations, yestowin will ensure that the receiving party complies with appropriate data protection standards.

5. Data Security

The security of your data is a responsibility we take seriously. yestowin implements multiple layers of technical and organisational security controls:

• SSL/TLS encryption for all data communication between your device and yestowin's servers
• Encrypted data storage using high security standards for sensitive information
• Two-factor authentication (2FA) available for user accounts
• Continuous monitoring to detect and prevent unauthorised access attempts
• Regular penetration testing and security audits by independent experts
• Strict internal access controls — staff may only access data required for their role

While we take all reasonable precautions, no online system can guarantee absolute security. You are also responsible for protecting your account password and not sharing your login details with anyone.

6. Data Storage and Deletion

yestowin retains your personal data for as long as your account is active and for the period required after account closure to comply with legal obligations, financial audits and international licensing requirements.

Financial and transaction records are generally kept for the minimum period set by the relevant regulatory body. Once the required retention period has ended, data will be securely deleted or anonymised.

7. Cookies and Tracking Technologies

The yestowin.onl website uses cookies and similar tracking technologies to improve the user experience and understand platform usage patterns.

Types of cookies we use:

• Essential Cookies: Required for basic website functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for technical improvement purposes.
• Preference Cookies: Store your personal settings such as preferred language and interface display.

You can control and delete cookies through your web browser settings. Disabling certain cookies may affect some functions of this website.

8. User Rights

Under Malaysia's Personal Data Protection Act (PDPA) and applicable international standards, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right of Correction: You may request correction of any information that is inaccurate or incomplete.
• Right of Deletion: In certain circumstances, you may request that your data be deleted.
• Right to Object: You may object to the processing of your data for marketing purposes.
• Right to Data Portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, contact the yestowin support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with applicable legal requirements.

9. Changes to the Privacy Policy

yestowin reserves the right to amend or update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or platform operations. Each amendment will be accompanied by an updated effective date at the top of this document.

For significant changes that directly affect your privacy rights, we will notify you via an in-platform notification or email to the address registered in your account.

Continued use of the yestowin platform after the effective date of any such amendment will be considered your acceptance of the latest version of the Privacy Policy. If you do not agree with any amendment, please stop using the platform and contact us to close your account.

10. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way yestowin handles your personal data, please contact our Data Protection Officer through the following channels:

• 24/7 live chat accessible directly within the yestowin platform
• E-mail: [email protected]

Our support team operates around the clock, seven days a week, and is able to communicate in Malay and English. We aim to respond to all privacy-related enquiries promptly and professionally.